LISBURN CITY COUNCIL SUPPORTS WORLDHOST
Andrew Kennedy, Tourism Manager at Lisburn City Council recently presented at Edenmore Golf and Country Club on the merits of WorldHost training. Lisburn City Council are fully committed to promoting this prestigious customer service training to industry. All local hospitality businesses are encouraged to send their staff to be trained and hopefully take this to the next stage, obtaining WorldHost Business recognition for their company.
To quality for Business Recognition each company needs to have at least half of their staff trained in the Principles of WorldHost. Being recognised as a WorldHost Business will help attract new customers, exceed customer service expectations from visitors and enhance the visitor experience.
WorldHost is a customer service training programme that was developed for the Northern Ireland market by NITB and the tourism and hospitality sector skills council People1st. The programme offers delegates a comprehensive training toolkit that can be used across a wide variety of industries where the quality of front–line customer service is key to business success.
For more information on upcoming WorldHost training days please contact the Visitor Information Centre on 028 9266 0038.